Faq & Support

How long does it take to receive the ordered rug?

Our standard shipping time is 5-7 business days for domestic orders. International shipping may vary depending on the location.

Can I return a rug if it doesn't meet my expectations?

Yes, we offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the rug within 30 days of delivery for a full refund.

Are your rugs handcrafted?

Yes, all our rugs are meticulously handcrafted by skilled artisans, preserving the art of traditional rug making.

How do I clean and care for my rug?

We recommend regular vacuuming and spot cleaning for day-to-day maintenance. For deeper cleaning, professional rug cleaning is advised to maintain its beauty and longevity.

Do you provide international shipping?

Yes, we offer international shipping. Additional shipping charges may apply based on the destination country.

Can I visit your showroom to see the rugs in person?

Yes, we welcome you to visit our showroom to experience our exquisite collection of rugs. Our address and operating hours are available on our Contact page.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal, to ensure a seamless shopping experience.

Can I get a refund if a rug arrives damaged?

Yes, we take utmost care in packaging our rugs for safe delivery. However, if a rug arrives damaged, please inform us immediately, and we will arrange for a replacement or refund.

We are here to help you find the perfect rug that tells your unique story.

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If you have any further inquiries or need assistance, please feel free to contact our customer support team.